Refund Policy

Last updated October 10, 2026

This policy applies to every purchase made on this website. It is part of our terms, which are linked from checkout. Prices are in US dollars. Sales tax, where it applies, is added at checkout.

A full refund within 7 days

If Koiluna Kids: Fifty Futures isn't right for your family, email support@koilunakids.com within 7 days of purchase, from the email address you bought with, and we will refund you in full. It does not matter how much has been played. You do not have to give a reason.

When a purchase is refunded, its access on this website ends.

If it won't run

If the game will not run in your browser, write to us: we will help, and the 7-day refund is there if we can't.

If you pay twice

Nobody needs to buy the game twice. If a payment arrives for something the same email address already has, we refund the new payment in full at once, automatically, and tell you by email. Nothing on your account changes.

How refunds are paid

Refunds go back to the original payment method through Stripe. We send refunds within 5 business days of your request; your bank may take 5 to 10 more days to show it. A chargeback or payment dispute ends access while it is open; if it is decided in our favor, access returns.

The Android app

An Android app is coming to Google Play; it is not out yet. There is no iPhone or iPad app. When the Android app is released, it will be sold by Google Play, not by us, so refunds for it will be asked of Google Play and follow its rules.

Nothing here limits any rights you have under the consumer law of where you live.

Contact

PickCipher LLC, Burlington, North Carolina, United States · support@koilunakids.com